Terms & Conditions

Go Tasty Sdn. Bhd. (Business Registration No. 1429649-H) Is a frozen food seller in Malaysia, with registering address at No. 45-1, Jalan Ambong 2, Kepong Baru, 52100 W.P. Kuala Lumpur. This page forms the Terms and Conditions in accordance with which we supply Products (each a “Product”) listed on our website www.goicecream.my (the “e-commerce website”) to you (the “Terms and Conditions”), or any products we sell to you base on a sale agreement. Please take some time to read these Terms and Conditions before placing order. By ordering our Products, you agree to be bound by these Terms and Conditions. We make changes of the terms & conditions from time to time.

In these Terms and Conditions:

Any individual / company / organization with a valid phone number can place their order for our products.

4.1 Order

(a) To place an Order, you can:

4.1 Offer & Sale of Products

(b) To submit an order:

(c) For payment, you can:

5.1 There is no return for all sold products.

5.2 Faulty Products

6.1 Goicecream.my rewards programme is automatic for all customers who has placed at least 1 order.

6.2 Reward point is RM1 = 1 point. The reward points will be recorded in your account.

6.3 Reward points can be applied as discount when you make payment during your check out.

7.1 Go Tasty Sdn. Bhd. shall perform its obligations under these Terms and Conditions with reasonable skills, and customer satisfaction is always our top priority

7.2 For any of your complaints or feedback, we appreciate you to:

To help us resolve the issue at the soonest possible, it is advisable that you describe the object of your complaint including where applicable, a photo of the product and the order number. Should you not have received any response from us within five (5) Business Days, please make further enquiries.

7.3 Please note that portion of food and its ingredients are not controlled by Go Tasty Sdn. Bhd. The products are supplied by respective vendors. Go Tasty Sdn. Bhd. Is only responsible for packing, storing, and sales & distribution.

8.1 We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is beyond our control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, fire, thunderstorm, lightning flood, earthquake, typhoon, strike, pandemic or other natural disaster, impossibility of the use of railways, motor transport or public or private transport, impossibility of the use of public or private telecommunications network, civil commotion; compliance with any law or governmental order, rule, regulation or direction, lockouts, lockdowns and acts of third parties (collectively referred to as “Event of Force Majeure”)

8.2 In the circumstance that the Force Majeure event lasts for more than fourteen (14) days, either party may cancel the order with communication through whatsapp / email, which details has been described in clause 8.2.

8.3 We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite the Force Majeure Event.

9.1 The content displayed on the e-commerce website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, Go Tasty Sdn. Bhd. and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of the e-commerce website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

9.2 Nothing in these Terms and Conditions shall exclude or limit Go Tasty Sdn. Bhd. Liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other Liability which cannot be excluded or limited under applicable law.

10.1 All content included in or made available through our Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of Go Tasty Sdn. Bhd. or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by Go Tasty Sdn. Bhd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

10.2 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

10.3 You must not use any part of the content on our site for commercial purposes without obtaining an agreement from us do. In the event Go Tasty Sdn. Bhd. becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action.

10.4 If you print, copy or download any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Go Tasty Sdn. Bhd.

11.1 You may link to our home page, and social media platform, and provided you do so in a way that is legal and is not likely to damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2 The e-commerce website must not be framed on any other Site, nor may you create a link to any part of the e-commerce website other than the home page. We reserve the right to withdraw linking permission without notice.

These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.